pkoka Frequently Asked Questions

Creating a pkoka account takes less than two minutes. Visit pkoka.app, click the registration link, and fill in your mobile number, a secure password, and your date of birth. You must be 18 years or older to register. Once submitted, you will receive a one-time verification code on your mobile number to activate the account.

pkoka requires a valid government-issued photo ID to complete KYC verification. Accepted documents include your National Identity Card (NID), passport, or birth certificate. You may also be asked to submit a selfie holding your ID. Verification is typically completed within 24 hours of document submission.

To reset your pkoka password, go to the login page and click "Forgot Password". Enter the mobile number linked to your account and you will receive a reset code by SMS. Enter the code, create a new password, and you will regain immediate access. If you no longer have access to your registered number, contact [email protected] for manual recovery.

No. pkoka strictly permits one account per person. Duplicate accounts are flagged automatically by our system and may result in permanent suspension of all associated accounts and forfeiture of any balances held. If you believe a duplicate was created by mistake, contact our support team immediately to resolve the issue before any action is taken.

You can close your pkoka account permanently by contacting our support team via live chat or email at [email protected]. Before closure, ensure your remaining balance is withdrawn to your preferred payment method. Account closure requests are processed within 24 hours. If the reason for closure is gambling-related, we encourage you to consider self-exclusion instead — see our Responsible Gaming page for details.

To deposit via bKash on pkoka, log in to your account and navigate to the Deposit section. Select bKash as your payment method, enter the amount you wish to deposit, and follow the on-screen prompts to complete the bKash mobile payment flow. Deposits via bKash are credited to your pkoka account instantly in most cases.

bKash deposits on pkoka are processed instantly under normal conditions. If your deposit has not appeared in your account balance within 15 minutes, take a screenshot of your bKash transaction confirmation and send it to [email protected]. Our team will investigate and credit the amount manually if the transaction is confirmed on the bKash side.

The minimum deposit amount on pkoka is ৳200 for mobile wallet payments including bKash, Nagad, and Rocket. For bank transfers via Dutch-Bangla Bank, BRAC Bank, or City Bank, the minimum deposit is ৳500. These thresholds apply to all new and existing accounts regardless of your account tier or bonus eligibility.

The minimum withdrawal amount on pkoka is ৳500 for mobile wallet withdrawals via bKash, Nagad, Rocket, and Upay. For bank account withdrawals, the minimum is ৳1,000. Withdrawals below these thresholds will not be processed. There is no maximum single withdrawal limit for verified accounts in good standing.

Nagad withdrawals from pkoka are typically processed within 30 minutes to 2 hours during business hours (Bangladesh Standard Time, UTC+6). Withdrawals submitted outside peak hours or on bank holidays may take up to 12 hours. Your account must be fully KYC-verified before any withdrawal can be processed — unverified accounts will have withdrawals held pending document submission.

pkoka does not charge any platform-side withdrawal fees. However, your mobile wallet provider (bKash, Nagad, or Rocket) or bank may apply their standard transaction charges on the receiving end. We recommend checking your provider's current fee schedule. pkoka has no control over third-party payment provider charges applied after funds leave our platform.

Yes. pkoka offers comprehensive betting markets for Bangladesh Premier League (BPL) matches, including match winner, top batsman, total runs, and live in-play betting. BPL is one of the most actively traded leagues on the platform during the season, with odds updated in real time and competitive margins compared to other operators serving the Bangladesh market.

pkoka covers a wide range of international and domestic cricket tournaments. These include the BPL, IPL, T20 World Cup, ICC Cricket World Cup, Asia Cup, Test series featuring the Bangladesh Tigers, and bilateral series involving all major cricket nations. Markets are available pre-match and in-play for most fixtures, with coverage expanding during major tournament windows.

pkoka offers slots from leading certified game studios including Pragmatic Play, PG Soft, JILI, Microgaming, NetEnt, and Spribe. The library covers hundreds of titles ranging from classic three-reel fruit machines to modern video slots with bonus buy features, megaways mechanics, and progressive jackpots. New titles from these studios are added to pkoka on a regular basis.

Yes. pkoka is fully optimised for mobile browsers on both Android and iOS devices. The platform works smoothly on Chrome, Samsung Internet, and Safari without requiring a separate app download. All features — including deposits via bKash and Nagad, live cricket betting, and slot games — are available on mobile with no reduction in functionality compared to the desktop experience.

All slots on pkoka use certified random number generators (RNGs) supplied by the game studios themselves — Pragmatic Play, PG Soft, JILI, and others. Each studio publishes RTP (Return to Player) percentages for every title, typically ranging from 94% to 97%. pkoka does not modify game outcomes in any way. RTP data for each title is available in the game's information panel before you start playing.

Yes. pkoka's casino section includes a full live dealer lobby powered by studios such as Evolution Gaming and Ezugi. Games include live baccarat, roulette, blackjack, and regional favourites like Andar Bahar and Teen Patti. Live tables are streamed in high definition and are accessible on both desktop and mobile browsers without any additional plugin installation.

pkoka offers a welcome bonus to newly registered and first-deposit players. Bonus details, including the match percentage and maximum bonus amount in BDT, are displayed on the promotions page at the time of your first deposit. Bonuses are subject to wagering requirements — read the full terms before opting in so you understand the playthrough conditions that apply before any winnings can be withdrawn.

Wagering requirements on pkoka bonuses vary by promotion. Most deposit bonuses carry a rollover requirement between 15x and 30x the bonus amount, which must be met within a specified time window before any bonus-derived winnings can be withdrawn. The exact rollover figure, eligible games, and expiry deadline are stated in the individual bonus terms and conditions for each active promotion.

Free spins on pkoka are credited to your account as part of specific promotions and can be used on designated slot titles only. Winnings generated from free spins are added to your bonus balance and are subject to a separate wagering requirement before they can be withdrawn as real money. Free spins typically expire within 7 days if unused — check the specific promotion terms for the applicable deadline.

pkoka runs a loyalty programme that rewards consistent players with points redeemable for bonus credits, free spins, and exclusive promotions. Higher-tier VIP players receive dedicated account managers, faster withdrawal processing, higher deposit limits, and invitations to special seasonal events tied to fixtures like the BPL and IPL. Full tier details are available in the Promotions section after login.

Yes. pkoka runs season-specific promotions tied to major cricket events including the BPL, IPL, and ICC T20 World Cup. These typically include enhanced odds on selected matches, cashback on cricket bets, and free bet offers for accumulator wagers. Promotional periods are announced in advance on the pkoka promotions page and via registered-player notifications.

In most cases, you can cancel a pkoka bonus before you begin wagering, but once any wagering activity has been recorded against the bonus, cancellation is no longer possible and the full rollover requirement must be completed. Cancelling a bonus before wagering will remove the bonus funds and any associated free spins from your account. Contact live chat if you wish to cancel a newly claimed bonus before playing.

pkoka uses SSL encryption across the entire platform to protect all data transmitted between your device and our servers. Player funds are held in segregated accounts separate from operational funds. All games are supplied by certified studios with independently audited RNGs. pkoka does not share your personal data with third parties without consent, in line with our published Privacy Policy.

pkoka operates as an online entertainment platform and does not make specific claims about local regulatory status in Bangladesh. Players are responsible for understanding the laws applicable to online gambling in their own jurisdiction before participating. pkoka encourages all players to gamble responsibly and only with funds they can comfortably afford to use for entertainment purposes.

You can set daily, weekly, or monthly deposit limits from Account Settings under the Responsible Gaming section. Enter your preferred maximum amount in BDT and confirm the change. Limit reductions take effect immediately. Increases require a mandatory 48-hour review period before they become active — this cooling-off delay is intentional and cannot be bypassed by any player or support agent.

pkoka offers self-exclusion periods of 1 month, 3 months, 6 months, 1 year, and permanent closure. During exclusion, your account is fully deactivated, all marketing communications are suppressed, and any withdrawable balance is returned to your registered payment method. Self-exclusion cannot be reversed before the chosen period expires. Requests can be made via live chat or by emailing [email protected].

If you feel gambling is negatively affecting your life, contact pkoka's support team via live chat or at [email protected] — our responsible gaming team is available 24/7 and can apply account restrictions immediately. You can also reach out to Kaan Pete Roi, a confidential emotional support helpline available in Bangladesh that covers gambling-related distress and financial anxiety alongside general mental health support.

Yes. pkoka enforces a strict minimum age of 18 years for all account registrations and gameplay. Date of birth is collected at the point of registration and age is verified as part of the KYC process. Accounts where the holder is found to be under 18 are closed immediately, all winnings are voided, and any deposited funds are returned to the originating payment method.